FAQ & Shipping
HOW MUCH IS SHIPPING?
Within The UK:
Standard shipping (Royal Mail) £3.50 TRACKED 48 HOUR SERVICE
Rest Of The World:
HOW LONG WILL MY ORDER TAKE?
PLEASE NOTE THAT DELIVERY TIMES ARE CURRENTLY EXTENDED TO 14 WORKING DAYS DUE TO BACKLOGS AT THE ROYALMAIL SORTING OFFICES. PLEASE ALLOW PLENTY OF TIME FOR YOUR ORDER TO ARRIVE DURING THIS TIME. WE APOLOGISE FOR THE LENGTH OF TIME YOUR ORDER WILL TAKE TO GET TO YOU BUT IT IS UNAVOIDABLE IN THE CURRENT CLIMATE
We aim to post orders within 3 working days of the order being placed. All items are made to order in our home studio. During sales periods this may increase by a few days due to the amount of orders going out. If you need your order urgently please contact us.
During peak times such as Christmas we will post a notice on the Homepage to detail any delays expected.
We use Royal Mail 24 hour service and unfortunately we cannot accept responsibility for items lost in the post. If you do think an item has been lost in the post please contact us.
International orders take varying times depending on country, if you have any questions about time periods please contact us directly here.
CUSTOMS & TAX CHARGES FOR INTERNATIONAL POST
Please note that we are not responsible for any customs and tax charges that may be applicable in your country. Please check these out before you order!
REFUNDS & RETURNS
PLEASE NOTE PERSONALISED ITEMS ARE NON-REFUNDABLE
We accept all refunds and returns within a 30 day period of purchase of your item.
Please contact us to arrange a return and refund asap and we can sort that out for you straight away!
Please note that postage costs are non-refundable and you are responsible for posting the item back to us in the condition that you received it in bearing the postage cost yourselves. We recommend using a tracked service to guarantee that we receive the item.